Customer Details
We do collect customer data via our contact form (name, address, email and phone) and this data is used by Eco art heating to get back in touch with interested customers about our products. We retain this data for our own customer-contact use.
We may pass on a customer name and contact number to one of our approved distributors who may be better placed to deal with a customer’s request than we are. We do not save detailed information of any nature at this point.
Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.
Financial Details
We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery Policy
Shipping Policy
Your Infrared Heater is a high-quality technical appliance. We take the utmost care in shipment to ensure your item reaches you in perfect condition. We consequently only use reliable, well-known distribution companies to deliver.
Our shipping costs from our shipping company are calculated by increments of weight as follows:
a) Shipping Prices are calculated according to the gross weight and volume weight. They choose the big one.
b) Shipping Prices are calculated in 10 kilogram increments. (Please contact us for latest prices).
c) Mirror Panels and Glass Infrared Panels MUST be shipped on a palette to avoid damage.
d) Very large panels require two palettes due to their size.
Delivery Schedule
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.
All goods are shipped in top condition. We do not ship items that appear damaged in any way. Therefore:
We will send you an “Order Shipped” notification when the order has shipped. You must inform us within two working days of the email if you have not received the goods so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Panels are to be signed for ONLY if there is NO damage to the packaging on delivery. If there is any damage to the packaging please do not sign for the goods and contact Customer Services at Eco art heating, +44(0)7703856979, to notify us of the problem.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Refund Policy
Cancellation
You are entitled to cancel your order and obtain a full refund including cost of delivery within 14 days of canceling an order or within 14 days of returning the goods to us. Do this by contacting us by email or telephone and quoting the order number supplied to you. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or mis described, where we will assume the costs of returning the goods.
In cases where you do not want products that are in good working order (i.e. due to a mistake in ordering, product turns out not to be suitable for purpose intended) all such goods returned should be in salable condition.
Quality guarantee
All our products are guaranteed to be free from manufacturing defect as notified per-product for the term indicated. Should a product prove to have been damaged during shipping, please contact us immediately and no later than 2 days after receipt of the item to indicate the nature and extent of the damage and we will work with you to rectify the problem (which may or may not include full replacement of the affected item).
Your rights
Your rights to cancel an order and return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way.
